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FAQs

WHO ARE THE INTENDED USERS FOR YOUR GLASSES?

Phonetic Eyewear products are designed for consumers who spend considerable time viewing computer screens, tablet PCs or smartphones. These devices emit high levels of blue light, which can cause glare, eyestrain and fatigue. Our glasses are perfect for office employees, students, gamers or anyone whose lifestyle includes exposure to these devices.

WHAT IS BLUE LIGHT?

Blue light is a general term for the violet-blue portion of the electromagnetic spectrum. Light with a wave length between 380nm and 500nm is considered violet-blue light. This portion of the spectrum is also referred to as High Energy Visible (“HEV”) light. Our glasses filter a portion of this HEV light with an emphasis on the lower end of the violet-blue spectrum.

WHAT ARE THE DANGERS OF BLUE LIGHT?

Many eye doctors and scientists have concerns regarding the long-term impact increased exposure will have on people’s eyesight. There are many published articles on this topic. The intent of our glasses is to reduce glare and eye strain associated exposure to HEV “blue” light. We make no representation regarding the medical dangers of blue light. We recommend you consult your eye doctor or read publications from respected scientists regarding the potential health risks and long term damage caused by exposure to unnatural sources of blue light.

HOW DO YOUR GLASSES WORK?

Our glasses contain a special coating that deflects a portion of the blue light, which reduces eyestrain and improves focus. The other portions of the color spectrum are not filtered, maintaining a sharp image. When these lenses are working, you can see a slight violet-blue hue on the front of the lens.

WHAT TYPE OF LENSES DO YOU USE?

Our lenses are made from a material that is used for prescription lenses. Since the lenses have a refractive index of 1.56, they are thinner and lighter than a typical plastic prescription lens. Our lenses have a hard coating to prevent scratching. The lens coatings also make our lenses easier to clean than a typical pair of drugstore reading glasses. Our prescription lenses are made of polycarbonate.

HOW DO YOUR GLASSES COMPARE TO OTHER COMPUTER GLASSES?

Most other computer glasses on the market today are tinted (often amber or yellow). Tinting technology has been available for many years; however the wearer of these glasses needs to adjust to the tinted lenses and many find these lenses to aesthetically non-appealing. It should be noted that many of the top lens manufacturing companies have developed technology similar to ours in that it makes use of a deflective coating applied to a clear lens. However, these coatings are typically only available on prescription glasses costing hundreds of dollars. Our product is targeted to consumers as ready-made or prescription eyewear offered at a fraction of the price.

I DON’T WEAR PRESCRIPTION GLASSES BUT USE DRUGSTORE READING GLASSES FOR READING AND WORKING ON MY COMPUTER. WILL YOUR GLASSES WORK FOR ME?

Yes, Phonetic’s products will work for you. However, keep in mind that the power needed in a pair of Phonetic glasses will vary slightly from the glasses purchased at a drug store. Most people who use drugstore reading glasses suffer from a condition called presbyopia in order to focus on near-distance objects.Since a computer screen is slightly further away than normal reading distance, a lower powered lens is required for computer use. For those who wear drugstore readers and intend to use our glasses for computer use, we recommend you order 50% the power of your reading glasses. So if you’re reading power is +2.00, order your Phonetic Eyewear in +1.00. If your reading power is +2.25, round down and order your Phonetic Eyewear in +1.00.

ARE THESE GLASSES A SUBSTITUTE FOR PRESCRIPTION EYEWEAR?

Yes! Our glasses can be made to fit any prescription, and can be worn as both computer and prescription eyewear.

HOW DO I PROVIDE YOU MY PRESCRIPTION INFORMATION?

There are three ways you can provide us you prescription.

  1. You can email us a PDF of you prescription to info@phoneticeyewear.com
  2. Fax it to us at 412-594-7024, or
  3. You may enter the information directly from your prescription onto our ordering page.


If you would rather, you can provide us your doctor's contact information and we can contact your doctor directly. Please note that the following states require that we verify your prescription by seeing it directly or by obtaining it from your doctor: Alabama, Arizona, Arkansas, California, Connecticut, Florida, Georgia, Kentucky, Massachusetts, North Carolina, New Jersey, Nevada, New York, Ohio, Rhode Island, South Carolina, Tennessee, Vermont, and Washington.

ARE THERE ANY PRESCRIPTIONS YOU CANNOT FILL?

For certain strong prescriptions or customers with high cylinder adds or prism, there is a small upcharge required to be able to provide lenses. If after receiving your prescription we determine that we cannot fulfill it, we will refund your payment. Please contact us if you have questions at info@phoneticeyewear.com or call us at 888-963-6017.

WHAT IS A "PD" MEASUREMENT AND WHY DO YOU NEED THIS?

"PD" stands for Pupillary Distance and is the measurement of the distance between the center of your pupils. The PD measurement is expressed in millimeters and is either provided as one number (binocular) or two numbers (monocular). It is important that you ask your eye doctor for this measurement when you obtain your eye exam.

DO YOU OFFER PROGRESSIVE LENSES OR BIFOCALS?

At this time, we do not offer progressive for bifocals. This is something we are considering for the future.

WHERE DO YOU SHIP YOUR GLASSES?

We offer free priority shipping within the US. Expedited shipping options are also available at checkout. Shipping to Canada is offered for $9.95.

DO YOU SHIP INTERNATIONALLY?

At this time we only offer shipping on orders through our site to Canada, for a flat rate of $9.95. For other international orders, feel free to contact us at info@phoneticeyewear.com and we can try and accommodate you.

WHAT IF I AM UNSATISFIED WITH MY GLASSES?

If for any reason you are unsatisfied with your glasses, we offer a 30-day money-back guarantee.

HOW LONG DOES IT TAKE TO SHIP MY GLASSES?

All of our glasses are made to order in our optical lab in Pittsburgh, PA. Because of this, we require 2-3 business days for non-prescription and reading powers, and up to a week for prescription lenses. You will receive a confirmation email once you place your order and a second email notification when your order ships, along with tracking info!

ONCE I HAVE COMPLETED MY ORDER, HOW LONG WILL IT TAKE TO GET MY PHONETIC COMPUTER GLASSES?

Please allow up to 3 business days to process all frame orders with non-prescription or reading lenses (except rimless). Once processed, your order will arrive within 3 business days.

Please allow up to 3-5 business days to process and create all prescription glasses and 3-piece rimless frames. Each pair is custom made in our Phonetic lab and takes slightly longer than our, standard frames, and our non-prescription and reader lenses to complete.

What Insurances do you accept?

We are an open access provider, therefore we are able to file a claim on your behalf for out-of-network reimbursement for the following insurance companies: VSP, Cigna Vision, Eyemed, Blue View, Aetna Vision, Superior, Spectera, and Davis Vision.

Why do I need to pay phoneticeyewear.com? Can’t you bill my insurance?

We don’t handle insurance directly, instead we submit the claim on your behalf. After you make your purchase on PhoneticEyewear.com, we’re able to submit your claim. Next, your insurance company sends you a reimbursement within the next few weeks!

When will I received my reimbursement?

Reimbursements typically take 2-3 weeks to process and are sent directly to your home, from your insurance company.

How much money will I get back?

That depends on your out-of-network benefits through your insurance plan. When you supply us with your information, we’re able to check in real time what your benefits will be. We will let you know this information so you can best take advantage of your allowance amounts.

Do I need to contact my insurance company first?

No need for you to do any work! Once you supply us with your insurance and identifiers, we take care of the rest! We use a third-party system to process your claim for you. They work directly with the insurance company to get your reimbursement!

Will this affect my other benefits?

We’re looking at your eligible benefits for frames and lenses. Your benefits for contact lenses and exams are separate. If you have benefits available for frames and lenses, we will let you know and you can decide if you want to use your yearly or bi-yearly allowance.

What happens if I return the glasses or change my mind?

If you’ve used your vision benefits and decide to return your glasses, we will issue a full refund to your checkout payment method. If you’d like to contact your insurance company so that you can send back your reimbursement and use your benefits elsewhere, that is handled directly with you and your insurance. Keep in mind we offer free exchanges. If you don’t like a certain style, we’re happy to try another!

Do you save my vision insurance for future purchases?

We can keep your vision insurance on file. Keep in mind though that most insurance companies only offer yearly or bi-yearly allowances and reimbursements. Want an update on your benefits? Give us a call or email us at info@phoneticeyewear.com and we’re happy to check to your benefits for you.

Can I purchase Plano (Non-Rx) lenses or readers with my vision insurance?

This depends on your insurance and your plan. Once you give us your insurance information and identifiers, we are able to let you know exactly how much you are eligible to receive in reimbursements for computer glasses from PhoneticEyewear.com. As all of our lenses have a special anti-reflective coating to combat blue light and the effects of digital eye strain, we have found that our lenses and frames are usually covered.

Can I use my HSA/FSA card with my vision insurance?

This depends on your plan. Please contact your benefit administrator or your vision plan directly to see what your options are. If you aren’t using your insurance, we always accept HSA and FSA cards on our site. Just run them as you would a normal credit card. We are happy to supply itemized receipts upon request.

Can I combine discounts with my vision insurance?

Feel free to use a coupon code during checkout! Once we know the total amount of your order, we supply this information to your insurance company. Then they will reimburse you for your eligible amount.